Pay-over-time & other FAQ
5 days ago
– Sat, May 30, 2026 at 12:37:40 PM
Hi everyone,
Many of you have chosen Pay Over Time (POT) and I wanted to address the main question being asked...
"When will I get my survey?" So we've chosen to do an update to help answer a lot of your POT inquiries and a few other things!

Many of you have chosen Pay Over Time (POT) and I wanted to address the main question being asked...
"When will I get my survey?" So we've chosen to do an update to help answer a lot of your POT inquiries and a few other things!

- When will I receive my survey?
If you're using Pay Over Time, your survey won't arrive until your pledge has been paid in full. Once your final installment successfully processes, BackerKit will send your survey by email, usually within 72 hours.
- Will Pay Over Time affect my rewards?
Not at all! Your rewards are reserved just like any other backer. The only difference is that we can't ship anything until your pledge has been fully paid.
- What about survey deadlines posted in updates?
Those deadlines are primarily aimed at backers who have already completed payment. If you're still making installment payments, don't panic—you won't be expected to complete your survey until your pledge is fully paid.
- Can I change my installment amount or payment date?
Unfortunately, no. The payment amounts and scheduled charge dates are set by BackerKit and can't be adjusted. Payments can't be paused, delayed, split, or paid ahead individually.
- Can I pay off my balance early?
Absolutely! If you'd like to finish your payments early, head to your pledge page and select "Charge Remaining Balance." Once processed, you'll be fully paid and may receive access to your survey sooner.
- What happens if a payment fails?
No need to sound the alarm. Your pledge isn't lost, and you don't need to do anything right away. BackerKit will automatically attempt the payment again in 7 days.
- What if multiple payments fail?
If a payment continues to fail after the retry, the missed amount gets rolled into your next scheduled payment. If multiple payments are missed, those amounts can stack together on the next charge attempt.
BackerKit provides several opportunities to resolve payment issues before a plan is canceled. However, if all retries ultimately fail, your Pay Over Time plan will be forfeited. At that point, the remaining balance becomes due in full and the installment plan cannot be reinstated.
- How do I update my card or fix a failed payment?
Simply update your payment method through BackerKit. Once updated, the system will immediately attempt the charge again. If you don't make any changes, BackerKit will automatically retry the payment after 7 days.
- I accidentally paid my entire balance!
Backerkit has seen this happen!
When a payment issue occurs, BackerKit may offer a "Charge Remaining Balance" option. If selected, you'll receive a confirmation message warning that the action cannot be undone.
Once confirmed, your entire remaining balance is charged and your Pay Over Time plan ends. Unfortunately, neither we nor BackerKit can restore the installment plan afterward.
If you didn't click that button, don't worry—the system normally only retries the amount currently due.
- Need additional help?
For Pay Over Time questions, billing issues, or account assistance, BackerKit Support is usually your fastest route to a solution.
Other Frequently Asked Questions
- What is the Dungeon Damsel support email?
support(at)dungeondamsel.com
- When will cards be charged for pre-order store purchases and survey add-ons?
We're currently planning to charge cards between June 9th and June 16th.
Prepare thyselves. The merchants of Druskara will soon come calling for their coin. This does not mean your order locks, it just means any additional adjustments, or pre-orders will be charged automatically within 24hrs of purchase.
- Titanbound partner collaboration freebie info
Backers who supported both the Druskara and Titanbound campaigns during their live runs will receive the Titanbound exclusive luck token as a free gift. This was a perk tied specifically to the live campaign period, and we want to honor that commitment to those who backed us while we were live. The item will be added automatically to the inventory of those eligible backers. We are ONLY responsible for the coin, while Titanbound is obligated to fulfill their cross-collab freebie zine. For those joining through the pre-order store, we genuinely appreciate your support, but this particular freebie was reserved for live campaign backers and is no longer included automatically. The luck token is still available to add to your order through the add-ons page, so you still have a way to get your hands on one (or 4)!
- Can this be played in Solodark mode?
Yes! Solodark mode is coming to Druskara! This was a stretch goal we hit thanks to the incredible support from our community, and we are so excited to make it happen. We’ll be doing our best to adapt Druskara for solo play! This one’s for all the darklings and peoples of the realm who asked for it!
There are some Project FAQs listed in your survey for easy reference. For Backerkit specific questions, please reach out to Backerkit support. If you have questions without answers pertaining to this project or Druskara as a whole, please don't hesitate to ask below in this thread, or reach out to us personally.
Hopefully this helps some of you! And if not and you've dropped the torch... don't worry, the Dungeon Damsel team will do their best to fumble in the dark and re-ignite the flames. No party member left behind! Unless there's stingbats...
The Dungeon Damsel Team








